Compliance

Dairo Phone puts an AI on a live line with a real person, and that comes with legal duties: disclosure, consent, recording, caller id. This page covers the rules most users hit. It is orientation, not legal advice — your own counsel has the final word for your use case.

Dairo discloses the AI and the recording

The EU AI Act (Article 50) requires that people interacting with an AI system are told so, clearly, no later than the first interaction, and recording a call needs the other person to know about it. Dairo does not leave either to your prompt: every call, outbound and inbound, opens with a fixed sentence spoken verbatim before your greeting:

The sentence follows the call's language (inboundLanguage for inbound calls). A call without a supported language takes it from the other party's number — +49, +43, and +41 hear German, +33 French, +34 Spanish, +39 Italian, +31 Dutch — and everyone else hears English.

The agent is also told that it already disclosed both: asked, it confirms plainly that it is an AI and that the call is recorded, and if the person objects to either, it apologizes, says goodbye, and ends the call. So your greeting does not need to repeat the disclosure — start it with who is calling and why:

{
  "greeting": "Ich rufe im Auftrag von Acme wegen Ihrer Lieferung an.",
  "instructions": "You are Acme's delivery assistant. …"
}

Advertising calls need consent

In Germany, §7 UWG treats advertising calls to consumers without their prior express consent as unacceptable harassment, and most jurisdictions have similar telemarketing rules. If a call promotes a product or service to a consumer, you need that consent on record before you dial — a contact list is not consent.

Dairo Phone is built for calls people expect:

• Transactional and expected calls — delivery updates, appointment reminders and confirmations, fraud alerts, on-call escalations.
• Calls into an existing relationship — your customer, your colleague, your vendor, about the matter that connects you.
• Calls the recipient asked for — "call me back when it's fixed."

Call recording

Every call is recorded — outbound and inbound — and the opening sentence above says so before anything else is said. Many jurisdictions — Germany among them, and two-party-consent US states such as California — require all parties to consent before a call is recorded; the person can object, and the agent then ends the call.

Caller id in Germany

Since December 2022, German carriers suppress a German mobile caller id (+49 15x/16x/17x) that arrives from a foreign network — an anti-spoofing rule in §120 TKG. If German recipients see "unknown number", they don't answer.

The fix: use a registered German local or national number as the display number for German recipients. Buy one on Phone numbers — German numbers settle as pending until their regulatory requirements are met, then activate — and use it as the from on calls into Germany. As always, from must be a number your account owns with status active; Dairo rejects anything else with 400, which is also what keeps caller-id spoofing off the platform entirely.

Before your first production call

• Set the call's language (or the number's inboundLanguage) so the AI and recording disclosure is spoken in the language of the person you call.
• Check the call's legal basis: transactional, existing relationship, or requested. If it's advertising to a consumer, confirm you hold prior express consent.
• Pick a from your recipients' carriers will display — for Germany, a German local or national number.
• Set maxDurationSeconds to the longest call that still makes sense, so cost and conversation stay bounded.